Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If a customer provided an address, considered insufficient by the courier, the shipment will be returned to our facility. The customer will be liable for reshipment costs once we have confirmed an updated address. Address update and reshipment costs need to be finalized within 30 days of first email notification.
Shipments that go unclaimed are returned to our facility and the customer will be liable for the cost of reshipment. Address confirmation and reshipment costs need to be finalized within 30 days of first email notification.
Unclaimed products get donated to charity after 30 days. In the event that the reshipment cost is paid AFTER 30 days, the customer will be charged the cost of reprinting all products.